Keep your AI working long after launch day
We keep an eye on your chatbots, phone agents, automations and AI integrations, catch problems early and keep them up to date as the models change.
In plain English.
AI systems drift in ways normal software does not. Providers retire models and change how they behave, your prices and opening hours change, and an automation that ran well in spring can start giving odd answers by autumn. Without regular checks, the first you hear of it is often a confused customer.
AI support and monitoring is a monthly service covering the AI tools we have built for you, and those built by someone else once we have reviewed them. We track usage and spend against a cap, read through a sample of real conversations, and rerun a fixed set of test questions after any change to see whether answers got better or worse.
When a provider announces a model retirement, we test the replacement on your test set and switch over before the deadline. When your business changes, we update the knowledge base and prompts. Each month you get a short report showing volumes, costs, issues found and what we changed.
It suits you if.
- You run a chatbot, AI phone line or AI automation and nobody checks it
- Your AI was built by someone who has since moved on
- API bills have crept up without a clear reason
- Your prices, services or policies change through the year
- You want a monthly report you can show the rest of the team
What we do.
Spend tracking and caps
We watch API costs daily against a limit you set and look into any spike, such as a loop in an automation or a bot being spammed.
Conversation reviews
A sample of real chats and calls is read each month to spot wrong answers, missed handovers and questions the AI cannot handle yet.
Regression test set
A saved list of questions with known good answers is rerun after every prompt, data or model change, so quality slips are caught before customers see them.
Model retirement handling
We follow provider deprecation notices and move you to the replacement model after testing, rather than waiting for something to break.
Knowledge and prompt updates
Send us new prices, opening times or policies and we update the AI so it stops giving out-of-date information.
How it runs.
- 01
A quick call first
A free 15-minute call with Garreth to list the AI systems you run and what worries you about them.
- 02
Health check
We review each system, its costs and a sample of its output, and build the first test set from your real questions.
- 03
Agree the plan
You get a monthly fee and a list of what is covered, agreed up front. Fixes found in the health check are quoted separately.
- 04
Monthly cycle
Monitoring runs continuously, with a review, updates and a written report each month.
Questions people ask.
What does AI support cost?
Managed AI for chatbots starts from £29.95 a month and AI phone lines from £99.95 a month, with monitoring included. For integrations, automations or systems built elsewhere, we agree a monthly fee up front after the health check. API usage stays billed to your own account.
Will you support AI that someone else built?
Usually, yes. We start with a paid health check to understand how it works, what it costs and where the risks are. If it is in reasonable shape we take it on. If it needs work first, we tell you what and quote for it.
What do you need from me each month?
Very little. Tell us when prices, services or policies change, and flag any odd answers your staff or customers mention. We may ask a quick question if a conversation review turns up something only you can answer.
Can I stop the support later?
The notice period is agreed up front when we set the monthly fee. If you stop, you keep the prompts, test set, knowledge base and account access, so another team or your own staff can carry on from where we left off.
Your next chapter starts with a conversation.
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what’s next.
15 minutes with Garreth.
A real conversation about your business.