DNS records you can actually understand
We host and manage your DNS zone, keep a written record of every entry, and fix the faults that stop websites and email resolving.
In plain English.
DNS, the system that turns your domain into server addresses, quietly decides if your website loads and where your email goes. Most small business zones grow by accident: a record added for a website, another for Microsoft 365, a TXT string from a supplier nobody remembers. When something breaks, nobody knows which entries still matter.
We take over the zone, label every record with what it does and who asked for it, remove the dead ones after checking, and keep a change log. Each change is planned around its TTL, the time a record is cached by other servers, so updates take effect when expected rather than drifting in over a day.
We also handle the fault finding. A site that loads on mobile data but not in the office, mail bouncing with a DNS error, a verification that will not complete: we trace it with dig queries against each nameserver and fix the cause.
It suits you if.
- Nobody in your business knows what your DNS records do
- You need a record changed and do not trust the control panel
- Your website or email resolves for some people but not others
- Suppliers keep asking you to add TXT or CNAME records
- You want DNS hosted somewhere with proper redundancy
What we do.
Every record type covered
A and AAAA for your website, MX for mail, CNAME, TXT, SRV and CAA, each set with a sensible TTL and a note explaining its purpose.
A change log you can read
Each edit is logged with the date, the old value, the new value and the reason, so a fault can be traced back to the change that caused it.
Fault finding with real tools
We query authoritative nameservers and public resolvers directly with dig, compare answers, and check for stale caches, lame delegation and missing glue.
CAA records for SSL
A CAA record names the certificate authorities allowed to issue SSL for your domain, which closes off one route for a fraudulent certificate.
Hosted on anycast DNS
Where it suits, we host your zone on an anycast DNS network so lookups are answered from a nearby location and one outage does not take you offline.
How it runs.
- 01
Free call
You tell us what runs on your domain and what has gone wrong, if anything. We note which suppliers depend on your DNS.
- 02
Audit the zone
We pull every record, check what each one points to, and mark which are live, which are stale and which are unknown.
- 03
Tidy and document
Stale records are removed after we confirm nothing uses them, TTLs are set sensibly, and the zone is written up in plain English.
- 04
Manage changes
From then on you, or your suppliers, ask us for changes and we make them, test them and log them.
Questions people ask.
What does DNS management cost?
An initial audit and tidy-up is a fixed price agreed after a free call. Ongoing management, where we host the zone and make changes for you, is a monthly fee agreed up front. If your domain is already registered with us, basic DNS for it is part of that set-up.
Why do DNS changes take so long to show?
Resolvers around the world cache each record for its TTL, often an hour and sometimes a day. Until that time runs out, some people still see the old answer. For a planned change we lower the TTL a day or two ahead, so the switch shows within minutes.
What do you need from me?
Access to the registrar or DNS host where your domain lives, or permission for us to request it, plus a list of the services you use, such as your website host, email provider and any booking or marketing tools that asked you to add records.
Can I still make changes myself?
Yes. The zone is yours and you can have your own login. We ask that you tell us about changes so the log stays accurate, and we are happy to check a record before you add it if you are unsure.
Your next chapter starts with a conversation.
Nottingham & Derby / UK-wideLet’s build
what’s next.
15 minutes with Garreth.
A real conversation about your business.